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  • I really like this restaurant, but the service at this particular location is horrible. I always order a tomato basil bisque as a side for whatever pasta I get, and the staff members routinely forget to put it in my bag when I order to go. So on the 4th time that this happened, by the time I realized they had forgotten again I was too far away from the store to turn around and go back. I decided to take the survey offered on the receipt and I detailed what happened and the recurring issue that I was having with this location. A couple of days later I received an email from the General Manager of this location apologizing and promising a FREE MEAL for myself AND a guest. I responded to the email asking if I should just present the email next time I ordered or if I should be expecting to receive a coupon of some sort, I received no response. On the night I decided to get dinner from there again I was getting off late so I just forwarded my girlfriend the email for her to show whenever she ordered our food. When my girlfriend went to the restaurant to order our food she explained the situation and presented the email, what she was given was essentially a $12 voucher for our food and was left to pay the remaining $15 of the bill. Since when does $12 cover the cost of two free meals from noodles and company? Needless to say I was and still am disappointed, and I believe this location has lost our business for good. I'm left to believe customer satisfaction is too far down on this particular location's list of priorities. These mistakes by the staff members happen far too often and then they don't even have the decency to rectify their actions by fulfilling a promise given by their General Manager, that's terrible. I won't spending any money here in the future.
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