It was about 5 years ago and I still remember the disgusting way I was treated at Nella. I had purchased a carving knife and found if unsatisfactory and returned a few days later and asked if I could exchange it. I was willing to pay additional for a higher grade knife. The sales man/owner? was having a heated argument with another unsatisfied customer. When he got rid of her he turned to me and tried to humiliate me in front of my wife for thinking I could walk in his store and ask for an exchange. He was still yelling insults at me as we hurried to escape his abuse. The guy was a boor and a bully. I can not recall ever experiencing such hostile rude treatment at any kind of retail business.
How do they stay in business?