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  • I have visited this Lowes location two times with the intention of buying some items. This past summer, I was looking to buy a gas grill and I found out one of their competitors had a Char-Boil grill on sale. I found an almost identical grill at Lowes but it was 15 square inches smaller and twenty dollars more. I asked an associate to price match the grill since that's what they advertise. He had to get a manager approval. The manager finally comes over and told me she would not beat the price. I was not happy with the manager treated me so I drove across town to their competitor to buy the grill. They lost a $180 sale on that day. Last night, I had to get various items around the house. Last week, I received a text for 10% off any purchase from Lowes. My purchase was going to be around $120. The cashier told me that I needed a printed version of the coupon. I was like how do you get a print a text message?? She agreed that would be hard to do so she started to typing in the promo code for the discount. Then a supervisor saw what she was doing and yelled at her. The lady said I could not used the coupon here. I told her there's no exclusions in the text message. I felt like I was talking to brick wall with the supervisor so I left the items on check out counter and left. I just dont understand how this store operates, losing sales and treating customers like they do. Today I'm heading to Home Depot to buy my items.
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