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  • Update: My regular hair stylist was in a car accident and I found myself scrambling for a last-minute appointment, and calling every hair salon in Mesa. I finally found a place with an opening, not realizing that True Essence was the salon I had sworn to never go to again. I thought I had called the salon across the street, and it wasn't until I was at the intersection that I realized my mistake. So I sat in the parking lot, debating turning around and driving home or going inside. Looking at my hair in the rearview mirror, I decided I rally didn't have an option. I had to keep my appointment. My appointment was with a stylist named Sammie, and she was excellent. She made some suggestions which I went with, and the color came out looking great. I got highlights and low lights and it looks natural, and the color goes all the way to the roots. I couldn't find a single strand that wasn't perfect. I even gritted my teeth and made a future appointment to see her again. Sammie's work was definitely five stars, but with the previous issues I had, I can't go that high for an overall score. I still believe there are issues with the lack of customer service and the failure of the manager to respond (I waited over a week before posting my previous review to give them a chance to contact me and rectify the situation), but if I can see Sammie without having to deal with them, I'm OK with that.
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