I have tried to go here for dinner on several occasions but it was usually so busy that I couldn't get in without a reservation or waiting for an hour for a table. So I decided to try it for brunch with friends on a Sunday when it was less busy (not even half full).
The first disappointment was that it took almost 1.5 hours from the time we ordered our food until it was delivered to our table. During that time while we were waiting, we saw other customers who arrived after us and ordered well after us receive their meals. Our table had a good view of the kitchen - where we could see the 7 or 8 staff cooks just standing around, talking and texting on the mobile phones. They just seemed like they couldn't be bothered to actually do their job and cook food. With less than half the restaurant full, there was no reason that a kitchen staff that big couldn't handle cooking simple brunch food in under 90 minutes!
The second disappointment happened when our food finally arrived. I had ordered the fried eggs, sausage, bacon, fries & toast. The toast was burnt (black) and the sausage was raw in the middle. One of my friends who also ordered the same dish also had received uncooked sausage. It was pretty shocking that the person who did the plating would even let that get out of the kitchen and be served to customers. I would have loved to see Gordon Ramsay's reaction to the combination of both burnt and uncooked food.
The final disappointment was the amount of food. The portions were pretty small. I'm not sure if it was just that or a combination with the extremely long wait, but one of my friends actually had to stop for more food after leaving because he was still hungry!
Overall, it was an extremely disappointing experience and I highly doubt I will go back there again.