I was in earlier in the day and it was absolutely nuts so I places some items on hold. Looked at the website for some coupons and found a sweater. Called the store to see if they had any in stock. Can't remember whom I spoke with. But she said she would hold both color options at the east register. Went back now and they couldn't find it anywhere. I very nice cashier walked me through the store and came up empty. I wish I would have gotten her name. We found similar items someone placed on hold with out a name but it wasn't what I was looking for. But she was super nice! We found a associate named Madeline and after her searching for almost 20 mins SHE FOUND MY ITEMS! They weren't even on the floor and she still found them. I am so happy!