I stayed here for 2 nights while in Charlotte for business. It's a very nice hotel. The front desk clerk was very personable, friendly and accomodating. My room was really nice and spacious. I had a view of the city which was nice but I didn't get to really enjoy since I was not in the room much. The bed... Heavenly. The Westin is known for their Heavenly beds and it definitely was. High thread count sheets and fluffy pillows... the best night sleep I've ever had while on vacation. I thought about working out at the nice gym but the bed... couldn't get out of it. Room service was good, but expensive. $12 for pastries and fruit?! Well it is room service and when is that ever cheap? Had a nice stay and will probably stay here again if I have to come back to visit.