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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-04-15 00:00:00 (xsd:dateTime)
itemReviewed	Awtash Cafe
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Please do not open a shisha place if you don't know how to make one!!!! I went here for the second time with my boyfriend and Awtash completely ruined our night...to say the least. We went to Awtash after dinner to relax with some drinks and shisha. 1) Horrible seating! - So the seating looks appealing from afar....bench by the window that open onto the streets of Toronto. Regardless of how many cushions we used, me and my boyfriend were constantly moving the entire night trying to find a comfortable spot. The seat really did not make it easy for us to chill at Awtash 2) Service Sucks! - you know service sucks if you have to get up twice to get the waitress in a small place like Awtash. Our drinks took forever to come....shisha seemed like an ordeal. We kept complaining about the shisha because it wasn't working.....all they did when they did do something was take the shisha in the back, bring it out again and then drop it on the table and walk away! The staff did not even wait for 30seconds to ensure that we were happy with the shisha. I mean....after we complained for the fourth time....you would think that the waiter would stick around for a couple of minutes to make sure that the shisha worked.....but NOT at this place. PS. That is how you lose customers! There were 5-6 people working and the place was completely empty....so I fail to understand what everyone was so busy with that they could not provide good service. We would get shisha...it wouldn't work, and then we would have to wait another 10-15 mins before someone came by. 3) Shisha is not their selling point! - So Awtash really does not know how to make shisha or how one works. Now my boyfriend and I have been smoking shisha for years....and believe me when I say that Awtash does not even know what Shisha is. We complained that the shisha wasn't working and the server went and added more water to it.....filled it to the top. If you have ever smoked shisha before, you KNOW that doesn't fix anything! We complained again and he just got us a new charcoal....and that helps with the suction HOW???? We complained again and he pulls out a pen to make more holes in the foil covering the cup.....seriously! I almost snapped at this point and told him that it wasn't the holes. His shisha was messed up. He takes it back and then comes back out with the same one, drops it on the table and walks away. PS......its been 50 minutes in Awtash at this point....the entire pitcher of Sangria is almost done but still no shisha! So the shisha doesn't work again (no surprise there)....we discover that the issue is with the metal ball that should be there....but has been replaced by a foil ball that does not rotate when you suck....hence, the shisha does not work!!!! It's no rocket science...really. After complaining yet again and telling our server to change the shisha, he brings us a new shisha that has the metal ball. I don't understand why he couldn't do that in the first place?!?! We wasted an hour trying to teach them how to make shisha and fix one if it wasn't working. All this while, our flavour had been burning with the charcoal on it and was not refreshed by the server. There was BARELY any flavour in the cup to begin with and by the time the guy managed to give us the new shisha, the favour was completely burnt!!! Imagine going through this ordeal on a Saturday night only to then smoke burnt flavour. There was never any apology from the staff at any point for providing a horrible experience and we left Awtash on the Saturday night feeling crappy. Never again Awtash....you ruined my day that started out perfect and had been only getting better until I stepped into your facility. Please hire servers who know how to make a shisha and just MAYBE you will survive in Toronto.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Priya

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