This experience was flawless. My appointment was right on time. The salon was beautiful, clean & professional. I came in bleach blonde & ready to go back to my natural dark brown. Not a simple task. They went over all the options with me to make sure I was well informed, and I got a gorgeous color as a result. I went for a cut the stylist recommended and love it. Perfect for my long hair. Finally, the product she used on it was so great, I left with 3 of them. She never tried to sell them to me; I could see & feel the quality. This was a wonderful experience & I will absolutely be back.