Seriously, shut down this location.
By far, they have the worst service ever. What is the point of calling in your order and being told to pick up at the drive thru if you're not going to start making the food until I get there? I get to the drive thru and wait behind 3 cars for 15 minutes. I get to the window, pay, and now they start making my food.
This is not my first experience with this Roberto's location but it will definitely be my last. Their customer service is worse than any other place I have been too. Shut it down.