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  • BOYCOTT This location. I have been a Fed Ex customer for over 20 years. I was quite content that Fedex.com allows me to reroute packages (should a delivery attempt be done - & no one is at home) to any location vs picking up at the Tempe/Hardy location. So I had an unexpected delivery while I was out of town. Went online, had packaged held for pickup at this location. Went to this location with my door tag and the mess began. First the person working the Fed Ex counter was fumbling with a sticker/label for over 8 minutes. I seriously started to time him, after I stood there for about 3 minutes and he didn't say ONE WORD. After he was able to peel the backing off a plain white sticker to cover something on a box, he asked how he could help. I explained that I had an attempted delivery, went online to request package for pickup at this location. He takes the door tag, and tells me that I have to go to the Hardy location. I explain, no, I have email confirmation that my package is here. He questions how I did all that, and I proceed to explain, go to www.fedex.com and read FAQs. Then he doesn't say anything, just stares at the door tag, and walks away. Comes back about 2 minutes later, and gives me back the door tag, and says someone will help you. About 10 minutes later another man comes up, gets the tag, and I proceed to explain that I went online to change the location for pick up here. He goes to the back, and tells me, that I cannot pick up this package, because I am not who it's addressed to. (now, again, been a Fed Ex customer for 20 years, I've picked up packages addressed to my husband (we share same last name, same address). I explain, that I've picked up packages at Hardy, their DISTRIBUTION center as long as I have a DL, which he was holding, and the door tag. Plus, I sign for packages all the time. He says they're different. Can't help you. So.. This location will not get 1 penny of my business. I rather drive the 20 miles to Hardy location, then ever deal with this crew who has NO IDEA what Fed Ex allows their customers to do. would not give any stars if it was an option.
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