Katsura delivers solid food, however some slight drawbacks holds the restaurant from being great.
The service is very slow. I have visited the restaurant on both quiet weekdays and busy weekends and I still find this to be the case. This restaurant is also quite pricey in terms of what you can get elsewhere for similar cost. The biggest problem for me is that the tea and water to taste like soap - either the teapot or the cups are not rinsed thoroughly... this is extremely off putting and hard to ignore when evaluating any restaurant.
Despite the aforementioned issues, I like the food that the kitchen puts out. It may not be the absolute best in Toronto, but it definitely sits high above average. The grilled eel rice stands out for me for being a little bit different with the hit of wasabi and scallions, and it is definitely one of my favourites at this restaurant. Sashimi and sushi are hit and miss, but when they get it right it is delicious.
Hopefully they can address the slow service and soap-tasting water and tea. These are easily fixable and can make the overall dining experience much better.
Food - 8/10
Service - 5/10
Atmosphere - 8.5/10
Value - 6/10
Overall - 7/10