Purchased tickets through the site and ended up going to the emergency room the night of the event so we couldn't go. Apparently being stuck in the hospital for a couple of days is not a reason to get a refund. The company kept the tickets we purchased AND our money. Their excuse was that because it was after the event, they were unable to refund. I guess I should have called while I was in an ambulance in order to get our money back... Since we were preoccupied with the severity of my condition and decided to wait until I was released to call, they are punishing us and keeping our money. Not only do I have medical bills now but the company isn't even compassionate enough to understand. You're much better off getting tickets straight from the venue box office.