I have been looking and trying other groomers for my dog for months and every time I picked my dog up, it seemed like he was either scared or just didn't like that groomer. When I took him here, I was expecting that same scared reaction when I picked him up... But no! He was waggling his tail and seemed very happy! That was two years ago. I have been going here ever since and every time I take my dog here,the staff is ALWAYS nice. The groomer is also great. I can't ask for a better place for my dog.