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  • In all honestly if I could put 0 stars that would be my option. It just upsets me that this is close to home so it's really the only option I have when it comes to a late night quick option. See its a hit or miss sometimes mostly a MISS!! We where a party of 7. We waited about 5-10 minutes for our table to be set up and upon our arrival to the back section I checked in on Yelp. About 29 mins later after approaching a bus person a server finally decides to bring us our waters. YES! 29 minutes after she lays down the waters some of us order additional drinks, at this time I informed her about my concern on the time of service and that I hope we are compensated for the wait. She ensures me that she will let her manager know and puts blame on the hostess for seating us when she has so many other tables to wait on. When our drinks arrived we placed our orders now this is about 45 minutes already of not having an order placed. As she slowly starts bringing in our appetizers she offers one while we wait, we take her offer. About 55 mins to an hour later of receiving our appetizers our meals arrive. None of of ordered anything extravagant enough to take about a hour to serve. Without complaint we eat as fast as we can because we are already 2 hours into this meal. Without finishing much of our meals we take the rest to go. She asked if we would like split checks and walk away. Never did she ask how we wanted them split since 4 out of the 7 are couples she splits each one individually. When we get to the register to check out we notice that our bills weren't compensated not even a 10% discount for the extreme level of inconvenience they caused. She informed me that we received a complimentary appetizer an appetizer worth of $10 with a bill of about $100 and over 2 hours of wait time, we get a complimentary appetizer well they really shouldn't have even offered that! As I approach the manager with our concerns she was quick to snap at me about how they where busy and started making excuses. First off as a manager do you give your guest an excuse that you where provided a lack in service because they where busy? As she continued to argue with me she gave in an gave us 10% off each check which was about $1-2 off for each individual. The LACK of hospitality and customer satisfaction is beyond unreal! Who ever the general manager of food and beverage is for GVR needs to take time to re evaluate the staff in this cafe. It's beyond unacceptable to go through what we did as customers.
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