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  • Let's see - the last and only other review for this branch was a little over two years ago, and was two stars. Which for me, is too many! While at some point, I am sure I will write a story with my experiences in sorting out the financial cluster-fuck my mom created and didn't leave a master map for - it will probably need to be marketed as fiction, but still quite entertaining as long as it didn't happen to your life...today is not that day - so I will skip some of the more sordid details for now. For Yelp review purposes - FIVE visits to the bank, in person, dealing face to face with people, to continually be given partial information, irrelevant information, and negligently incorrect information. All for a halfhearted apology and a bottle of water. Lovely. Here's the thing, Wells - my mother had accounts with you for many years. My stepfather has an account with you. Had I been treated well, had I been treated with any value and respect and even a modicum of interest, I may have started an account with you. I would have been a relatively easy sell. However, not only was I not convinced I'd get stellar service if I were your customer, I was so disgusted by the horrible communication and mediocre at best service that there's no way I'd ever consider an account with you. You effectively drove away my business before you even got it. Granted - I am not the Sultan of Brunei or any relation to Bill Gates - the lack of my business won't effect your bottom line in any notable way. You'll never feel the pinch of having driven a way a potential small time checking and savings account customer. But if you keep it up, there may be enough of us that is DOES make a difference. Try to remember that.
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