| rev:text
| - After extremely abusive service at Maggiano's tonight, I'm calling it quits. The food was burned and the server was so rude that we didn't feel comfortable with the scene that we thought complaining would have caused. It went sort of comical at first, but the longer the service continued for, the more abusive it got until it was downright hostile at the end.
It all started with drinks we ordered at the bar; the hostesses told us it would be a 20-25 minute wait, so we ordered there. Our table was ready in 10, so we settled up at the bar (the bartender was incredibly nice, btw) and took he drinks to our seat. The waitress was clearly agitated that we already had drinks and said she didn't bring us bread because we might have just gotten that at the bar too (you only get bread with dinner, so that was a very clear dig). My girlfriend said "are we being punished for having drinks already?" when the waitress left the table, and it was obvious we were.
She paid attention to the table's around us and didn't even make eye contact with us. She finally asked about the food hallways through our meal by saying "it's good, right" while looking at the plate of burned cannelloni that was sitting mostly uneaten (I'm posting pictures). When a server asked a question like that as brusquely as she did, she sin't looking for the truth, so I kept my mouth closed while my girlfriend said her dinner was fine. She asked us if we wanted desert or more drinks and when we said no, she plopped down our dirty plates back down at the edge of the table and stormed off to get our check. She dropped it at the table and that was the last we saw of her.
We talked it over while trying to make change between the two of us and left her a 10% tip. I don't believe in less than 15% typically (we left the bartender 30%), but she was so rude I think that I should have left nothing.
I used to take people here all the time (and it was recommended in my Las Vegas list) because the atmosphere was nice, the view is great and the food was reliable. Lately, none of that has been true and I'm done trying to weather out a bad time at Maggiano's. I've been to this location 5 times in the last year (I'm the duke of checkins here on Yelp), but tonight will probably be the last. Disinterested service I can overlook and even incapable service is something I'll suffer through for decent food or the right occasion. I've learned my lesson tonight though; there are too many better places that are only a stones throw away.
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