I'll begin by saying I absolutely LOVE Carrabba's in Raleigh. Next, I'll say that the shift manager did make things reasonably right by taking my ruined food off the bill AND giving me a gift card.
Now, our problem was totally our waitress She was having a BAD night! We had to ask for the bread about 3 times. She had to be reminded to refill beverages, NEVER asked how the food was until I had given up and attempted to eat my overcooked steak. You could tell the food runner was aggravated with her as well.
However, since I had eaten here (at this same location) a few years ago, I know it was an "off" night for the staff.
I know being a waiter/waitress if HARD work, but at least stop by the insure the food is cooked right and is edible!