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  • I need to amend my review from 3/3/16. I called Superb Maids again to have my house cleaned as they did such a fantastic job before and I was VERY disappointed. I got a text that the cleaners were dusting my fan and one of the screws came out. I didn't think anything about it as I'm handy and I could probably fix it. When I got home the the fan was hanging dangerously over my bed and I thought it would fall at any moment. In addition, my house was not cleaned as it was before. So, I immediately text Elena about the fan and she did offer to have a handy man come by and fix it which I appreciated. But I had my Landlord do it and he didn't charge me. So I sent Superb Maids a review of their service and expressed my disappointment. Elena offered a re-clean at no charge. I was hesitant...but said ok. When I got home...most of my lights were on in my home and the blinds were open (I didn't get home that evening until 9pm). I thought someone was in my home as I always turn off my lights. So after walking in, hesitantly, and noticed my cabinet was open in the kitchen (odd) but nothing was taken and then I walked through my home...pictures were ajar, they left a roll of paper towels on my dining room table, binds in one of my bedrooms weren't hanging right and then I walked into my bathroom and in the sink was the top of the stopper just laying there. I'm very disappointed and will not use their service again. Oh and they went up on their prices from the first time I used them. Not worth it. They will receive 3 stars because while I was disappointed with what happened to my home, Elena went above and beyond to apologize. After I wrote this review, she IMMEDIATELY called me to say how sorry she was (which I thought was HUGE and totally unexpected). But then today 7/14/16 she dropped by my house and left a note, cupcakes, WINE (very excited about that) and a beautiful plant to further apologize. WHO DOES THAT IN THIS DAY AND AGE? Needless to say, I was blown away by the integrity and character she showed. I will say this, that while my home didn't turn out well, I'm very impressed with the management of this company.
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