havent been to a dentist in years, i need a LOT of work, they were friendly, walked me through my xrays and explained everything very well, had no problem explaining the billing, kept me informed throughout my very first root canal. of course dentists arent fun but they did their best to keep me comfortable throughout and I will continue getting work from dr. tran. Dont listen to to horrible review about dr. tran. she is the opposite of the description given in the negative review.