I'll preface this with the fact that I love your food. I have however waited for over an our on more than one occasion for food, once in the dining room. Also brought clients to your location after telling them how great the food was to find that the shop wasn't opened up 45 minutes after your posted start time, that was quite embarrassing. Also im not a fan of my food being cooked/presented to me by someone wearing flip flops. I really hope your business does succeed but im afraid it would be despite the current sloppy management practices.