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  • Absolutely horrible experience tonight. I went it looking for a railing for my stairs. I asked 3 different associates that I had to search long and hard to find and not one directed me to the correct location. I was sent to 3 different locations and never found what we were looking for. I even told the last associate that I had searched every aisle and he told me that I mist have missed it because its there. No way would he show me where it was. We walked around for 27 minutes just looking for a railing which when I asked associates they seemed to have no idea what I was talking about. Abosolulty horrible. I went to Lowe's right after was directed right to them and then an associate came right over and cut it to size. Can't believe the difference in customer service. I'll be a Lowe's customer from now on.
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