Went in on a Tuesday lunch break to pick out a game. The store was nice in that it was not busy and didn't have the usual hundred boxes on the floor. I found a game and got in line, and waited. Then waited more, there was one person working the counter and she was working on a PS3 trade in. The customer was asking a lot of questions because the store was lowballing the offer, $60 for a PS3 they'll turn around and sell for around $200.
During this time the cashier did not acknowledge anyone else in line or try to speed things up. I would figure that with trade ins being a core part of their business they would have the process down streamlined to get people in and out, this isn't a pawn shop that sees a million different items coming in. After about 15 minutes I had to leave without the game and won't be going back to this store.