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  • This has to be one of the worst offices in terms of customer service. Not everybody in the office, but specifically Jeff Venuto is confrontational and argumentative. Upon meeting with Jeff initially he seemed friendly enough, other than trying to push high cost cash value life insurance on us, which I understood he was just doing his job. He explained some things to us and a few days later my wife asked for a quote. A few days after that we were surprised to see that a policy had been written for us without are consent. This was a surprise, but at the time we needed the policy so we rolled with it. Long story short, the price changed on our policy 3 times in 5 months, and after speaking to three different individuals nobody could give us an answer as to why. They also said they would figure out why and call us back twice and nobody ever did. Finally after speaking to Jeff he argued and pointed the finger at us for 10 minutes and claimed that we were lying about the policy being written without our consent. He left us with no answers and frustrated. Farmers may be a good company, but DO NOT do business out of this office.
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