I was so excited to rent a super limo from this company because of all the great reviews. I called a few months in advance and asked specifically for the Kong super limo. (I was organizing a huge bachelorette party, I wanted the pink.)
Fast forward to the night of the event. We walk out of the casino to find the limo and there is no pink super limo...only a dumpy party bus. I didn't want to make a big deal about it because we were in the middle of the party, but all the girls were asking me about it because I had showed them pictures of the pink one we were going to get.
I'm giving two stars because the party bus was fiiiiiiine, it just wasn't what I wanted. It smelled bad and there was electricians tape covering holes in the seats.
I called the company the next day and they said they would find out what happened and call me back. They never called me back, so two days later I called again. The girl who answered put me on hold for a while and then another girl came and told me they didn't have the limo I asked for because it was in a car accident. She changed her story a couple times and told me at first that the accident was a week ago but when I asked her why she didn't call me and tell me she said that it happened the night before my scheduled reservation. Now even if that were true, why didn't anyone call me all day that day and tell me about my options?
I ended up getting half my money back which I guess is better than nothing, but the money doesn't make up for the disappointed girls at the party.