While the lady at the front kiosk was very nice, the actual effort to make the customer happy here is just as lousy as at the main check-in, where they just don't seem happy or friendly. Case in point, a menu item (quesadilla) with two meats in it and no substitutions or discounts to get it without any of the meat... Seems like a total ripoff. Sad! And the company I work for gets rooms here like nightly, hope I never get sent back...never been a good experience at this Crowne! :(