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  • As much as I love CoCo from Asia (the 3 Guys drink especially is still unique in the North American market), this new location simply disappointed in service. While I understand that you're running a BOGO promotion for your grand opening, and there will be high demand, how can a bubble tea store have NEITHER BUBBLES NOR TEA?! We visited on a Sunday afternoon, waited about 15 minutes in line while some issues were being dealt with from earlier orders. That wouldn't normally be a problem but when we finally got to order, we were told there is no tea due to an "electricity issue", so that the only drinks available are Yakults and juice-based drinks... Then my friend asked if at minimum, they have tapioca. The answer to that was also "unfortunately not right now". If a shop does not have more than half their menu avaialble, then I think it warrants letting your customers know through a sign on the door or at least as SOON as they walk into the store. People in line should not have been waiting for those 15 minutes AND have to order drinks unsuccessfully before finding out nothing was available. We promptly informed the rest of the line and everyone pretty much walked out. Anyway, not worth the time or the hassle until they get their customer service act together.
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