Ben, the owner, is very friendly. He will want to know your name and will make some small talk as well as let you know a little about the menu and his business. My husband and I ordered, after a bit of a wait standing at the register waiting. While we were waiting Ben addresses all the customers who had ordered ahead of us by name, even introducing us to them. The food was delicious and the portions were HUGE. We were treated to fountain drinks for free. The prices are great. I will be coming here again and am so glad I did not allow the divey gas station it is located inside of keep me from trying this gem. TRUST ME, TRY IT!!