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  • I have 7 documented check-ins for this location of PT Noodles, but I have probably been there many more times and forgot to check in. When we first started going, they service was fantastic, but it has been declining on a steady pace since then. On one occasion it was like pulling teeth to get our bill. I even pushed the call button to no avail. We finally flagged down a waitress 5 minutes later and got our bill. Why have call buttons if you aren't going to utilize them. On another occasion the waiter (which I believe is the manager) failed to bring silverware, when we got his attention, he brought us over a little silverware box from another table - how do we know that the people at that table didn't fondle them?? Plus, the table had to be wiped down - the cloth he used to wipe the table down with smelled so bad the smell lasted our entire time there, and he didn't wipe the whole table leaving dried up sauce all over the place. Finally, on our last visit they were closing early to have an employee celebration. Fine. No problem. We had a half an hour to get our food and eat. The table was dirty, and again the manager wiped down the table with a cloth that smelled terrible. Then we noticed there wasn't any soy sauce or chili paste that is a condiment on every table. We asked for these items. Finally, after 15 minutes of not receiving the condiments I took them from another table. To add to our disappointment, the manager kept coming to our table to remind us that they were closing early - yeah, we heard you the first 5 times you told us. I don't know why the service is declining... perhaps they grew so quickly that they need more staff?? I will give them one more try, but if the service continues as it is, I will stop going to this restaurant.
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