Have been dropping off my small Yorkie for the past year since I just moved to the area. I am very impressed with how quickly the staff can get me in for appointments to fit around my schedule. My Sophie ( 5 pound Yorkie) always comes back looking and smelling great. They do such a great job with trimming her face. They also make their own charmed collars which I think is a nice touch. I trust these ladies with my fur baby.