Grand Canyon South Rim Bus Tour - Operated by Gray Line
The list of cons:
1) The hotel pick up - it was 30 minutes late. The bus was supposed to pick us up at 6:15 am, instead they came in at 6:45 am while we waited outside in the cold in temperatures of 29F
2) The check-in process - we traveled during Rodeo week. This is a week when tourism to the canyons is at the lowest. But the check in process took forever. We were just made to sit inside the pick-up bus waiting for someone inside to call for us and let us in.
3) Overbooking - they had overbooked and when every one turned up for the south rim tour they gave out freebies to a a few of the tourists and pushed them to the west rim tour even then there was no place for us.
4) The people - extremely rude and unfriendly. My sister and I were the last to get on the bus and they did not have adjacent seats. They were very rude to us and asked us to sit in the last two single seats that were available. I mean come on! Really? It wasn't a short journey, 5 hours each way. It was actually the someone in the trip who was kind enough to give us his seat and move away from his family so that we could sit together.
5) The bus - We traveled in December and the bus did not even have a hook for coats or scarves or a holder for cups. Again, this was a long journey how can you not have the basic features in the shuttle?
The one good factor was the driver. I think his name was Ron. He tried quite hard to be gracious.
I did tip him but would definitely never use this service again. They almost ruined the experience for us.