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  • I have to admit I was hoping for better from the restaurant, given I've been to a number of Cracker Barrel places across a number of states over the years. When it first opened, I was like most in that I was going to wait it out due to the crowds. I was placing an order to go and I didn't initially see what I wanted on the menu. The person taking my order told me that they could do an omelette, it just wasn't on the regular menu. I ordered an egg-white omelette (five egg whites), with bacon & cheese. She asked if I wanted to add ham and a few other options (green peppers and onions, etc.).Then she asked if I might want something like seasonal fruit. My order (as it went to the back) was a bacon and cheese omelette (with the requested egg whites), grilled green peppers, 4oz ham, a side of seasonal fruit, and coffee. What I was actually charged for was the omelette, the side of ham, and coffee. Omelette with bacon, cheese, and two additional egg whites: $12.57 Ham, 4oz: $5.99 Coffee: $2.39 (I purchased several items from the store as well, but those are not at issue here.) $18+ for an omelette.....good grief. I start cutting into the omelette....there is *NO* bacon in it. I had already called the restaurant once to try and figure out what happened with the order as there was an order of fruit on one receipt but not on another. Then I asked what exactly I got for the $18 omelette. The manager said he saw the omelette in the back and noted that it was a good looking omelette, but sure was expensive. Ya think? I told the server that I didn't mind paying for the special order, but since there are no prices on the menu for the omelette, etc. it becomes a luck of the draw for what you are paying, it seems. After I ended the call, that's when I found that for all that money, I didn't even get what I paid for...extremely frustrating. First, there's no way I would ever pay that kind of money for an omelette again and if I could upload the pictures (which I'll try) it would be clear to the consumer why $18 for what I got is appalling. That was my first and last visit to the "new" Cracker Barrel.
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