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  • It's not very efficient even though it's called the "express"! The lady at the counter doesn't communicate with the one who's handling the order. I asked for an ice latte with less ice, the lady behind the counter said she can't do that, because she has to follow the instructions on making coffee, really?! Then she asked me what size of the latte, I said 16oz. I paid and wait. Here comes the other girl who's handling the food who told me that the first lady didn't tell her about my latte. Then she checked my receipt and told me that they only charged me a pretzel and 2 ice water ( $1/ each)!! I was confused, so, the first lady came back and said she didn't charge me, because she's not sure if I want the latte, but when I confronted her that if so, why did she asked me what size? Then she said it's her fault, even though I didn't pay, but they'll still give me the latte. Guess what, the 2nd girl refused, and said it's a easy fix, I still have to pay. I agreed, so I asked her how much, she asked me to go back in line and ask the first lady the price?! What is going on here?! I left. I am not that desperate for a cup of coffee!
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