Chilly no-smile customer service and VERY VERY high prices to pack & ship. I was quoted $119 to pack & ship a light but bulky item.
Uhm.... No thank you.
Went to Home Depot, bought a box and bubble wrap, used UPS online to buy my postage and it was under $35 to do to the whole thing.
I fully expected and was willing to pay a premium to have it handled - but not that rich a premium. Combine that with the please leave immediately chill from behind the counter and I'll not be back.