I have never written a Yelp review before but my experience at El Catrin last night has inspired me to do so. Having a restaurant in The Distillery is an honour and I believe they should be held to a much higher standard of service.
CONS
Here's the short version:
- My water glass had lipstick all around the rim (server kindly replaced, no issue)
- My two friends discovered that their glasses were also dirty and when the server brought my fresh glass they informed him, and he inspected them as if to challenge that the glasses were actually dirty (trust me, they were!)
- My food arrived 10 minutes earlier than my friend's food so I held off eating while my food cooled off
- As they got their food I pulled a hair out of my risotto
- When I told the server he challenged me about it, asking where the hair was on the plate and I had to explain that I pulled it out and it was brown (my hair blonde)
- I asked the server to tell the kitchen about the hair because I believed they should be aware of what they're serving
- Proceeded to eat the meal because the food was still good
- Server came back to the table later on and explained that I wouldn't be charged for my food but then made me feel ashamed about the whole thing by saying "I'm surprised you ate it if there was a hair in it"
- It took about 45 minutes for us to get our bills in the end. It was so long that it had become comical to us because the server kept looking at us and then he'd walk away
Ps. We heard the table next to us get an apology from the manager for something that happened. I think it was just a bad night for this place.
PROS (to be fair)
- My friends enjoyed their mixed drinks (I had a beer, a classic refreshing beer)
- Everyone really enjoyed their food! That's probably the most disappointing thing about the experience, that I had to give a negative review and the food and drinks were good.