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| - I think VLW is full of themselves. When we initially moved in, the grounds were kept well and the office staff/management seemed to be very friendly but now I think that's just a front.
The grounds were awful in the back of the property. Trash, broken tree branches, cut grass left all over versus being blown away, etc. The spider webs everywhere are the worst!! I complained a few times and then the grounds started to be kept better. I made sure to specify that the grounds in the front were gorgeous but if you ride to the back, it was like a complete different neighborhood. No issues with the grounds being kept up now but the spider webs and bird poop all over the buildings are still an issue.
The pool was closed for hours at least once a week, which was crazy. They should schedule maintenance for the off times so the pool can be open. Not everyone works during the day and this is sometimes the only time they can enjoy the pool. It's difficult to do if you close it until 2pm every other day. Craig and Will are good guys though, which helps make the irritation a little more bearable.
My main reason for writing this review though is that I think an apartment complex this large could be a little more sympathetic to uncontrollable situations. We had to pay an extra month of rent upfront when we were approved to move here because our credit wasn't the greatest. We were under the impression that that money would be applied to our last month of rent on our lease or it would be returned to us. We didn't know that if we renewed our lease that it would be applied to the first month of our new lease...that was never discussed. We had an issue paying our last months rent on time because of miscommunication from the office staff. We weren't even aware until we called them to make sure they knew to apply it, which was about a week before it was due. What made matter worse was that my husband became ill and wound up in ICU for almost a week. When I called to see if they could make an exception, I was pushed from Mike to Pam to Darlene. Darlene ultimately told me there was nothing they could do and that I had until the 11th before court proceedings for eviction would start. I was thoroughly disgusted and had I not renewed our lease less than 2 weeks ago, would have started looking for someplace else to live. I would not recommend them solely based on their customer service or lack thereof. Thankfully, my husband was OK a few days later and was able to come home to recover and we were able to access the money we needed to pay the rent before the eviction process started. We are both highly upset by the lack of compassion on their part. We also wonder if upper management would have handled the situation the same way.
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