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  • I visited earlier today during a quieter time of day just after the lunch time rush. The service was friendly at the counter. I ordered my food and sat down. Some time passed and I haven't heard anything, more time passes and more customers come in and then I noticed they're getting food right away while I've been waiting for 20 minutes now. I walk back to the counter and ask about my order. Come to find out my order never made it to the cooks to make my food. I immediately demand a refund and leave since my lunch break has been ruined and I didn't have time to get food elsewhere. This is not the first time I've had this type of service at this location but this is beyond mere carelessness. I'm not the only one who was stuck waiting for much longer than reasonable. Management should really look into this. That kind of service is unacceptable.
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