I can't say much about the casino but my room was AMAZING.
Stayed in a City View Room of their HRH Tower and it was gorgeous!
Look at pictures.
Loved how bright it was, loved the tv's, loved their big plush bed and huge tub, but most importantly, loved the digital music system they have!
Our room was always clean except for when I took a bath and the tub wasn't cleaned afterwards. Slight mishap I'm sure, as you couldn't really tell the tub had been used.
Customer Service was excellent. Check in way easy. Good options for munchies and gambling, and great music playing at all times (always a plus).