The people who initially were helping my Aunt buy an iPad were really friendly and helpful. However the tech guy that they sent over after we had purchased it was condescending and utterly unhelpful. We didn't really know a lot about Apple products so we were hoping that he would show us the basics, but he seemed to really have difficulty with our questions. We asked him how to change the language to Chinese for her and his instructions were so condescending (ex. "Now what button do you think you push?"). It was really a bad experience, especially after spending almost $700, and we will not be shopping there again.