I was served a raw chicken sandwich today at Urban Farmer. I took a few bites from the edge of the sandwich, which I hope were cooked through, moved onto the salad, took another bite towards the center and realized the chicken was not cooked. I immediately had to spit it out in my napkin.
The manager came over and apologized saying he was "mortified" and offered to make me something else, to which I declined. Clearly, my appetite was gone after that experience. He then gave me a card for a free lunch for the next time I came in. I'm from out of town so I certainly won't be back.
I appreciate the way the staff handled the situation, but there is simply no excuse for serving raw chicken. Especially in sandwich form, which should not be difficult to cook properly. No one can compensate me for having to wait out the next 48 hours hoping that I don't get food poisoning.
If you go for lunch, my advice is to cut into your sandwich first to make sure it's cooked. I really regret not doing that this afternoon.