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  • The only reason I gave this two stars instead of one is because they have comfortable beds and one woman at the front desk was very friendly and understanding. First off, we arrived there with two rooms booked and they said we had four rooms booked...after we had called and confirmed our reservation twice. Then the guy at the front desk asked if I minded having a room without a bathtub (just a normal shower). I said that was fine, until I got to the room and realized it was a handicap room, which usually isn't a big deal but the toilet flush wasn't working (had to fix it on my own) and the whole bathroom was dirty. I could see the stickiness on the floor in the standup shower, which looked like something from summer camp. After ten minutes in the room I went down to ask if I could switch because it was dirty and uncomfortable, and they said that wasn't possible the hotel was sold out.....didn't he just tell us we had four rooms booked (meaning, there should be at least two extra rooms available)? The next day, we were at a conference all day and when we arrived back to the hotel, ALL of my things were moved out of my room without my knowledge. They apologized and said they were renovating, but i was furious to say the least. They knew they would be renovating when we checked in, why would they not inform me that I'd have to change rooms? Instead a stranger moved all of my things without my knowledge. The front desk woman was kind enough to explain and buy me a drink and app at the mediocre hotel lounge, but still it was not okay. Lastly, I woke up the next morning with a parking violation bill slipped under my door from the hotel. I DIDN'T EVEN HAVE A CAR THERE! The second room was nice, but they need to get their customer service together if they want to have a lasting business. I'd suggest staying at the Westin instead, where our conference was that looked way more put together.
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