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  • I've never been treated so rudely and had worse service from a Starbucks than I've had at this one. The staff here have no interest in their customers and find it's more important to carry on conversations with each other than creating a positive customer experience. I already heard bad things about this Starbucks but decided to try it out. My first interaction with them was in the winter and I ordered a passion tea lemonade hot. I've ordered this drink at other Starbucks and one in henderson actually gave me the idea of making it hot one visit when I wasn't feeling well and had no issues. This time the barista told me "we can't do that" kindly explained to her that other Starbucks have done it they steam the lemonade she replied very rudely "well we don't do that at this Starbucks it ruins our machine." I was completely caught off guard with her tone of voice and unwillingness to help. I placed my order for a different drink. My second encounter was a few months later, I thought I'd give it another chance. I went through the drive thru placed my order went to the window and the barista was leaning on the wall had a very lazy presence and was talking into the store to her other coworkers as I pulled up. She looked and me, told me my total and then continued her conversation with her coworkers. I handed her my phone to scan my card during this time she's still continuing her conversation. She hands me my drinks says "thanks" closes the window and immediately walks away. Needless to say two bad experiences are two to many. I have my own stories my roommate has lived on this side of town longer than I have and she has even more. I will never go back to this Starbucks. They really have some shaping up to do within their staff. Good luck
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