I dropped off my first order yesterday after growing tired of my old dry cleaner's ways. I found the $6 off coupon online (go to their website) so decided to give Billy's a try. While there, I watched the Saturday morning attendant work a couple other customers ahead of me. She was FAST, EFFICIENT, FRIENDLY and KNOWLEDGEABLE (All the things my fly-by-night place was missing). When it was my turn, I mentioned the ad and that I was trying them out the first time. She smiled and quickly went about sorting my stuff, asking questions about how I like things, etc.
Then - the most amazing thing happened. Another client who'd overheard me say I was new chimed in and said I'd grow to LOVE Billy's. She'd been going there for 10+ years and found the staff SUPER FRIENDLY.
I'm looking forward to my Monday pickup.
Quick NOTE: you don't pay up front, but on pick up - that says a lot about the kind of business this is.