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  • This is in regards to store # 11 located at 4855 E. Warner Rd, Phoenix, AZ 85044. I have shopped at this Bashas for over 7 years. Today took the cake. It started at the Deli, I order the 8 piece chicken meal, and I would like to first and foremost state the girl who served me was excellent. I also wanted to get some chicken salad but there were no prices on any of the items so she found what she thought was the price and she quoted me 5.99 a lb. OK perfect As she was getting it for me her coworker called her out in front of everyone saying she misquoted you its 7.99 but she will honor the price. I was ok with that but to be called out for a mistake like that is very unprofessional. Now comes the biggest issue. Upon checking out with cashier 0135, Eva store #11 I gave her a coupon for Coke Cola which clearly stated .77 a bottle with my rewards card MAX 6. After we were done I checked my receipt and saw she only took off 1.22 for Coke which would equal only 1 bottle. 1.99-1.22=.77. Perhaps she should stop commenting on everything I bought and pay attention. I took my receipt up to customer service and cashier #501, who I really hope was not the manager. I explained what happened he immediately takes my receipt and goes all the back to the Coke aisle to verify the price. While he was doing that I simply went and got a copy of the ad with coupon so I could show him. He comes back and tells me it's a MAX of 5. I show him the coupon to prove I was telling the truth it's a MAX of 6 so according to my calculations 1.22*5=6.10. As I am showing him this he is quickly working the register and tries to give me back a 1.99. My husband at this point is losing his patience and has to correct him and tell him No... 1.22 Per bottle discount times 5 is 6.10. Finally the guy gives me my refund. Can you please tell me why I have to do your employees jobs for them? Why should I continue to shop at Bashas when Albertsons and Frys are just are close and have better service.
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