Family of five here with a broken washing machine = no bueno. I reached out to Hillside via Yelp's message system. Leonard contacted me within 2 hours. He offered to have a technician come the same day but I was not available. The technician came the following morning at the agreed upon time. Replaced the water pump which is what Leonard suggested the problem to be. Quick response + timely, professional technician + accurate price quote = 5 STARS. Thank you, Hillside Appliance.