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  • Well, we knew being a brand new location in Pickering, we had to keep our "patience hats" on, which we did. We waited an hour for our meals to be served and it was not overly busy. There was 6 of us, and only 5 meals came out. My husband was asked "didn't you order anything?", and he told them yes, to which they came back to say (after checking) that his order was never entered into the system. It was a seafood penne pasta dish, and eventually came out to him (now about 90 mins after we arrived) and the rest of us had already finished our meals. We didn't complain, as we understood they were still "working out some kinks", but what was off putting to me was that the server never once offered to take the $19 meal off our bill, nor did she offer my husband a free beverage or dessert for the mishap. All she said was "I'm sorry about that". I went onto pickle barrel's website to leave customer feedback, and got a reply saying "someone will get back to you". It's been 7 days since we visited this Pickering location and I still have not had a reply as of yet. It's a shame because we were excited to frequent this location with friends, family and even colleagues, but without the restaurant acknowledging what happened and without any type of offering from the server, I can't see us going back. Food was "okay", but it was more the service that was disappointing.
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