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| - We recently moved to the area and needed to find a Dr that was close, as our old Dr is now 1hr away. It was one issue after another with this office. We were there for 2 hrs for a sick appt that turned out to just be an Allergy induced asthmatic episode.
When I made the appt, I told the girl that my daughter was sick but that I also wanted to discuss additional concerns. She advised to talk with Dr. Ravi at the appt. When the Dr came in, I got out the first concern and then she interrupted me to discuss the concern at hand. With no opportunity to get my other concerns out, I thought I would mention them after she worked on the first concern. She kept interrupting me. She said that they don't diagnose asthma until there are at least 3 episodes. She said that they wouldn't allergy test as its seasonal. I can understand that. But she didn't go over exactly what it was, just talked about what it wasn't. Then she wanted to do a nebulizer and said then she would come back and we would talk. I explained that I wanted to talk about additional concerns. So far it seems like a normal appt. Then it went down hill. She asked if it was related to the primary complaint or other issues. I stated other. She became very worked up and anxious as if I asked for something crazy. It was very startling to have such an abrupt behavioral change. She said that she didn't have time for that and I needed to make a separate appt. I said ok and that I only asked because I told the girl making the appt of the other concerns and she said to address them with the Dr directly. She again said that she didn't have time for that and she would be back, then rushed out of the room. Moments later, the office manager came in and wanted to talk with me about how my type of insurance worked because we have large out of pocket amounts and how they would need to bill me differently if I wanted extra time with the doctor. I explained to her that I understood how my insurance worked and that it made sense, but that I just wish I wasn't told differently when making the appt and more importantly that the doctor wasn't so rude about it. She then went on to apologize for the doctor and explained that she acts that way sometimes because many patients yell at her and it makes her uncomfortable. I explained that first, she made an assumption about me based on my type of insurance? And then because that makes the Dr anxious that she gets to be rude and then send someone else in to clean up the mess? In addition, I still wasn't fully sure what the problem was with my daughter, I only knew what it wasn't. The office manager apologized and agreed that it was handled incorrectly and asked if they could send someone else in to finish out the appt and go over those other concerns. I okd. Well that person didn't come back. Dr Ravi came in and apologized that I miss understood her (not for being rude). Then she went on anxiously about how she did tell me the problem and starting asking my daughter to confirm that she did say so and then after bringing my daughter into it, asked the nurse to confirm, stating that she was right there. They both looked at her blankly like they didn't know what to say. It was very odd of her to have an over anxious need for affirmation.
Then, we hit our next hurdle. She said the nurse would set up to have a nebulizer delivered to our home. Having previous bad experiences with a supply company, I had asked which company they use. She stated that she wasn't sure and she would have the nurse come talk with me about it. I advised that I would like to know that before signing off. So the nurse comes in with nebulizer in hand wanting me to sign off that I received it. I told her what I had told the doctor about wanting to know the company name first. She was very confused and said she wasn't told this. She told me the name so I asked to see the paperwork for the nebulizer. Looking it over, that had incorrect information (despite giving them the correct info). So the claim would have been denied if I hadn't caught it. It took 2 office people to fix it. I asked the girl if she knew the cost. She said it's no charge and I wouldn't pay for it. I explained to her that there is always a charge and just a matter of if insurance or the patient pays for it. Since we have a high deductible, 100% we would pay for it. After some convo of her insisting that nebulizers are free, and me explaining that it depends on your insurance, I declined the device. We are done and sent on our way. Still never seeing the other doctor to discuss my other concerns. The whole experience was just a nightmare. I can't say I feel comfortable trusting Dr Ravi. She has high anxiety and insecurity issues and no conflict resolution skills.
Since the appointment, we have received the bill. Dr. Ravi charge for an office visit was four times what our old Dr charged! I paid more after insurance is contractual discount for this visit than what most charge before discounts.
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