I don't know why this Total Wine got so many bad reviews when they first opened but it seems they have taken it to heart because I had no less than 3 employees ask me if I needed help while I was perusing the shelves looking for some wine to bring to my sisters house for Christmas. I declined their offers and shopped on my own but I found the store was laid out well and it was easy to find what I needed. I also noticed they had a bigger selection of local wines than the store by my house. I have no complaints.