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  • I booked this hotel in a rush and my bad as I did not read the $18/night resort fee. Basically I paid $66/night to stay in this hotel. I would not have minded that if the hotel was just honest about it. I think that it was very sneaky for them to practice such a thing. The resort is huge. It's like an apartment complex and since we arrived late at night the grounds were so dark it was tough to find your duplex like room. It was nice that we were connected only to another room. The grounds were clean and quiet. The bed was soft and comfy. The AC was cold and loud. It had room for 2 people and a kid. The furniture was old and the the tv in the living room and bedroom was ancient. I did not even try and use it. The in room safe actually uses a key..lol (not code). The room has old stained carpet and the ceilings have beams. The bathroom was old and small. On our first night we actually had no hot water in our room. We showered in lukewarm water. I called the front desk to report it and the lady acted like I was bothering her. The next day at 830 am, thank God we were already awake, with our DND sign on the door we get the maintenance people at our door minimizing our no hot water complain. I insisted they check and surprise, surprise it was broken! I demanded to be moved to another room. The man on the phone who moved us was probably the only normal person there. He was appropriate and helpful. The rest of the staff in this facility have no customer service skills. They just don't care. They also put a $100 hold on your CC when you check in. I am waiting for them to remove that on my CC or I will definitely dispute it. I would not recommend anyone to stay here. Except for the soft bed and extra pillows there is nothing here to write home about. There are a lot of other places in Scottsdale that will appreciate your business and you can get more for your money. Stay away!
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