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  • West star allowed $500.00 to be taken out of my checking account without my permission. This transaction started as pending, informed Weststar of the error, not even an answer from them. Was told sorry someone used your atm card - impossible since it was always in my purse - was told to go to the branch and fill out a fraudulent report - then told I would have to wait at least 7 to 10 days to get my money back. Poor service, have been member for 25# years, seriously considering where to move my funds. Branch personnel is wonderful, backup management horrible.
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